Whether you're onboarding new staff or developing your leadership team, our training programs are built to match your team's real needs. Each course is designed to be practical, interactive, and easy to apply – helping every team member grow with clarity and care.
Am participat la cursul „Recepționerul de hotel” și pot spune că a fost o experiență cu adevărat revelatoare. Felicia ne-a ghidat prin scenarii reale, iar interactivitatea cursului m-a ajutat să înțeleg mai bine și să aplic cunoștințele dobândite. Recomand cu căldură Pro Smart Hospitality tuturor celor care doresc să îmbunătățească abilitățile în domeniul ospitalității!
Cursurile de la Pro Smart Hospitality sunt cu adevărat inovatoare! Am apreciat cum fiecare lecție era construită pe baza unor situații concrete, ceea ce mi-a permis să-mi dezvolt abilitățile într-un mod eficient. Felicia este un mentor excelent, iar atmosfera de învățare este una deosebită. Cu siguranță, voi aplica toate cele învățate în cariera mea!
Pro Smart Hospitality a schimbat modul în care percep formarea profesională. Am fost impresionat de interactivitatea cursului și de feedback-ul personalizat pe care l-am primit. Este o experiență care nu doar că îmbunătățește abilitățile, dar și încrederea în sine. Mă simt pregătit să fac față provocărilor din domeniul hotelier!
One Plan. All Courses. Full Impact.
Get unlimited access to all our hospitality training programs for just €1000/year – ideal for hotels that want to grow confident, skilled teams across departments.
All Access Package – €1000/year for 5 users Get full access to all current courses: Receptionist, Hotel Management, and F&B Communication. Train your entire team with flexibility and consistency. Extra users: €50/year.
Hotel Receptionist Course
Interactive training for front desk staff – ideal for onboarding new team members with confidence.
This course offers a serious-game style learning experience, built on real-life hospitality scenarios. Participants develop reception skills in a fun and structured environment using avatars, feedback, and decision-based learning.
Ideal for beginners, it builds confidence and prepares each participant to become a trusted and professional face of the hotel.
Included in All Access Plan (€1000/year) or available separately for €500/year (5 users)
Build stronger guest and team relationships with confident, professional communication.
This course develops essential interpersonal skills for hospitality teams.
Through interactive exercises and simulations, participants learn active listening, conflict resolution, empathy, and clear professional communication.
Ideal for anyone in guest-facing roles or working in diverse teams.
Included in All Access Plan (€1000/year) or available separately for €500/year (5 users)
Our training is more than theory – it’s an experience.
Participants learn through interactive lessons, real-life scenarios, decision-making simulations, avatars, and personalized feedback. Each course is designed to be practical, easy to follow, and directly applicable in a hotel environment.
Learners can progress at their own pace, revisit modules anytime, and practice with confidence – whether they’re beginners or already in the field.
Hotel Receptionist Course
Interactive training for front desk staff – ideal for onboarding new team members with confidence.
